Before resetting anything
- Confirm the company code or company login URL.
- Use the email registered to that company.
- Re-enter the password carefully and check Caps Lock.
- Complete email verification and the Email PIN or Authenticator challenge shown for this sign-in.
- Confirm the company and user account are still active.
First-time or temporary password access
- 1
Get the temporary password from your Admin
For Admin-created users, the temporary password is shown once to the Admin and is not emailed automatically by Prospeno.
- 2
Sign in to the correct company
Use the company code or dedicated company login URL.
- 3
Create your private password
When a password change is required, Prospeno sends you to the password-change flow. Use at least 12 characters and follow the current password rules.
- 4
Ask the Admin for a new temporary password if the old one expired
Do not continue retrying or share the expired credential in public channels.
Forgot your password
- 1
Open Forgot Password
Start from the supported recovery link on the login page.
- 2
Enter your account email
Use the email associated with the Prospeno account.
- 3
Open the recovery email
Use the current reset link and complete any verification challenge shown.
- 4
Set a new password
Use a new private password that meets the current password policy, then sign in again to the correct company and complete any remaining verification prompts.
Email PIN problems
The 6-digit Email PIN expires after 10 minutes. A new code is subject to a 60-second resend cooldown.
- Check the verified account email and spam/junk folder.
- Use the newest valid PIN when more than one email exists.
- Complete the challenge in the sign-in flow that requested it.
- Do not share the PIN with another person or with support.
Authenticator problems
- Use the current code from the authenticator entry for the correct Prospeno account. An email code does not satisfy an Authenticator challenge.
- Check automatic date and time on the authenticator device if current codes are rejected.
- If the device or authenticator entry is unavailable, use only recovery options actually offered by Prospeno or contact support for the supported process.
- Do not remove the authenticator entry before a replacement method is confirmed. Do not create another company account to bypass verification.
- After a password reset, follow any second-factor prompts still shown. Never share enrollment secrets, QR codes, recovery links, passwords, or session cookies.
Disabled account or wrong company
Disabled user
- Future workspace access is blocked.
- Contact a company Admin to review access.
Wrong company
- Confirm the company code or dedicated login URL.
- Valid credentials for another company do not grant access here. Selecting Projects or Transport within the correct company does not create a new account.
When to contact support
Contact support after the correct self-service and Admin checks have failed. Include the company, affected email, exact message, route, date/time, and a safe screenshot. Never include your password, one-time code, authenticator secret, or session cookie.
Important notes
- Do not create duplicate accounts to solve access problems.
- Temporary passwords, Email PINs, and authenticator secrets must be kept private.
- A disabled user’s historical business records remain preserved.